Jumping Bugzy Jumping Bugzy
+44 7565 178760
+44 7565 178760

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      Terms and Conditions

      Conditions of sale

      By purchasing our products, you are agreeing to accept the terms & conditions of our store.

      Please see below our full terms & conditions:

      1. Please read our Terms & Conditions before purchasing any products from us.
      2. Please read all of the Product Description before purchasing, as this can include key information about the product you are purchasing.
      3. If your parcel is missing, delayed or arrives damaged, please contact us at sales@b2cretail.co.uk or on +44 7565 178760. Please do not contact the courier yourself – we will open the investigation with them on your behalf.
      4. Until your order is delivered to you, the goods remain at our risk. If something goes wrong in transit, we will put it right by replacing the goods or refunding you in full.
      5. Our company is based in the UK, meaning British Bank Holidays will cause delivery times to vary slightly from any days off due to these.

      Age-restricted and pressurised goods

      1. Some products we sell contain pressurised carbon dioxide (CO2), for example home-brewing cylinders. These are sold for their stated practical purpose only.
      2. All purchases of pressurised gas must be made by persons aged 18 or over.
      3. If you are buying a product as a gift, the recipient must also be over 18 years old.
      4. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID.
      5. If the person receiving the order is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.
      6. By purchasing our pressurised gas, you are confirming that these will not be travelling via Air or in an Aeroplane, as this is illegal.
      7. You confirm that you are the named purchaser and at least 18 years of age, and understand that you will be committing an offence if you provide false information to us.
      8. You confirm that you are aware that pressurised cartridges are hazardous if mishandled, that you will not interfere with the packaging or obscure the safety information printed on it, and that you will take all necessary measures with regard to their storage and transportation.
      9. We reserve the right to refuse to sell these Goods to any person, or to limit the number of Goods sold to any person, at our discretion.

      Delivery

      1. Please make sure you enter your delivery address correctly as we are NOT able to change this once your order has been placed, as goods could have been already shipped.
      2. Next Day and Saturday delivery services are for UK Mainland addresses only. Delivery to the Highlands & Islands, Northern Ireland and Europe will take longer and will cost more.
      3. We aim to deliver within the timescales shown on our Shipping & Delivery page and in any event within 30 days. If we cannot, you may cancel your order and receive a full refund including delivery charges.
      4. The goods remain at our risk until they are delivered into your hands, or the hands of someone you have asked us to deliver to. If your parcel is lost, delayed, stolen or arrives damaged, contact us and we will investigate with the courier and either replace the goods or refund you in full.
      5. If you ask us or the courier to leave your parcel in a nominated safe place, or with a neighbour, the goods pass to your risk once they have been left exactly as you instructed.
      6. If there is not a person at the delivery address, you are responsible to collect the parcel from a collection depot, if this is where your parcel is being held.
      7. We are not responsible for delays caused by events outside our reasonable control, such as extreme weather or wider courier disruption. We will tell you as soon as we can, and if the delay is substantial you may cancel your order and receive a full refund.
      8. Next Day and Saturday services are not available to every UK postcode. The full list of excluded postcodes is published on our Shipping & Delivery page, and that list is the one that applies to your order.

      Returns and cancellations

      1. If you are a consumer, you have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel at any time from the moment you place your order until 14 days after the day you (or someone you nominate) receive the goods. Where an order is delivered in several consignments, the 14 days run from the day you receive the last item.
      2. To cancel, simply tell us in a clear statement – by email to sales@b2cretail.co.uk, by telephone on +44 7565 178760, or by contacting us through our website. You do not have to give a reason. You then have a further 14 days to send the goods back to us.
      3. Please get in touch before sending anything back, so that we can give you a return reference and match your parcel to your order. This helps us refund you faster; it is not a condition of your refund.
      4. Please return the goods in the condition you received them, with any accessories, and enclose details of your order (full name and delivery postcode). You may inspect and handle the goods as you would in a shop; if you handle them beyond that, we may reduce your refund accordingly.
      5. Please ensure that the package has a tracking number, should it become mislaid in the post, which can occur from time-to-time.
      6. If you receive Goods which do not match those that you ordered, please contact us and we will arrange collection and return at our cost. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded in full.
      7. If any Goods you have purchased have faults when they are delivered to you, please contact us and we will arrange collection and return at our cost.
      8. If your order arrives damaged, or you receive the wrong product, photographs of the item and the packaging as it arrived help us settle a claim with the courier quickly. We ask for them within a reasonable time, but they are not a condition of your refund.

      Payments

      1. All prices on this website are shown in pounds sterling (GBP) and include VAT where it applies. The price you see is the price you pay for the goods; delivery is charged separately and is shown in full at the checkout before you pay.
      2. We accept PayPal, all major debit and credit cards including American Express, as well as Apple Pay and Google Pay. Direct bank transfer is also available; orders paid this way are dispatched once the funds have cleared.
      3. Once your order has been made we CANNOT change the address for insurance reasons.

      Warranty

      1. Where a product is covered by a manufacturer warranty, we will help you make a claim under it. This is in addition to, and does not affect, your legal rights.
      2. The warranty does not cover user error, water damage or damage caused by misuse.

      Refunds

      1. If you have changed your mind, we will refund the price you paid for the goods plus our standard outbound delivery charge. You pay the cost of returning the goods to us.
      2. If the goods were faulty, damaged or not what you ordered, we will refund you in full, including delivery, and we will cover the cost of the return.
      3. We will refund you within 14 days of receiving the goods back from you, or of your proof of postage, whichever comes first, using the same payment method you used when you placed the order.
      4. If we have opened an investigation with the courier for missing or damaged goods, this will not delay your refund; we deal with the courier ourselves.

      Complaints

      1. If something has gone wrong, please tell us. Email sales@b2cretail.co.uk or call +44 7565 178760.
      2. We will acknowledge your complaint within two working days and aim to resolve it within fourteen days. If we cannot resolve it between us, we will tell you what further options are open to you.

      International Customers

      1. If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and that We cannot guarantee that the packaging of your Goods will be free of signs of tampering.
      2. You are responsible for ensuring that you are available at the delivery address you have given us. If our delivery company is unable to make the delivery they will return the consignment to us. The cost of international returns is more than twice the cost of dispatch – and we will be forced to pass this cost onto you when the consignment arrives back to us.

      General

      1. These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
      2. If any part of these terms is found to be unenforceable, the rest of them continues to apply.
      3. Nothing in these terms affects your legal rights as a consumer.

      Company Information

      Jumping Bugzy is the trading name of B2C Retail Ltd, registered in England & Wales No. 10792662. Registered office: Unit 7d Bealey Industrial Estate, Dumers Lane, Radcliffe, Manchester M26 2BD, United Kingdom. Contact: sales@b2cretail.co.uk · +44 7565 178760.

      Last updated: 20 August 2026