Jumping Bugzy Jumping Bugzy
+44 7565 178760
+44 7565 178760

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      Privacy Policy

      B2C Retail Ltd trading as Jumping Bugzy is committed to protecting your privacy and we take our responsibilities regarding the security of user information very seriously.

      Our aim is to keep your data safe and private. We never sell your personal information, and we never share it for anyone else’s marketing.

      We only send you marketing emails if you have asked us to receive them. You can stop them at any time, using the unsubscribe link in every message we send or by emailing us. Even if you opt out of marketing, we will still send you the messages we have to send about an order you have placed, such as order confirmations and delivery updates.

      Who we are and how to contact us

      B2C Retail Ltd, trading as Jumping Bugzy, is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 10792662, and our registered office is Unit 7d, Bealey Industrial Estate, Dumers Lane, Radcliffe, Manchester M26 2BD, United Kingdom.

      To exercise any of the rights set out below, or to ask us anything about this policy, please email sales@b2cretail.co.uk, call +44 7565 178760, or write to us at the address above. We will respond within one month of receiving your request.

      If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk, telephone 0303 123 1113, or Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

      Your privacy

      In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, address, email address and/or telephone number.

      We are committed to protecting your privacy. We will use your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003.

      These regulations protect your personal data in the following ways:

      • Your personal data is only stored for the purpose for what it was collected for.
      • When it is no longer required it will be destroyed/removed to the required standard as specified in the law.
      • Whilst holding your personal data we will ensure it is stored safely and securely and we will have processes in place to ensure ongoing security of your data.
      • We never sell your personal data, and we share it only with the companies that help us run our shop, as set out below.
      • We will only send you marketing material that you have agreed to receive.

      Our lawful bases for using your information

      • Performance of a contract – to take, process, deliver and support your order.
      • Consent – to send you marketing emails, which you can withdraw at any time.
      • Legitimate interests – to run and improve our shop, and to prevent fraud.
      • Legal obligation – to keep accounting and tax records.

      Why do we ask for this information?

      • When you place an order, we need your contact and payment information to enable us to take payment and fulfil your order. You can browse our website without providing us with any of this information. When you want to place an order via the website, we ask you to login or register so you can open a customer profile.
      • We collect your personal information when you place an order on our website, when you create an account, when you subscribe to our newsletter, and when you contact us by email, by telephone or through the contact form on our website. We ask for your permission to send you marketing and promotional material by email to enable us to send you special offers and other marketing material that we believe may be of interest to you. If you give permission, you will be able to withdraw it at any time:
      • by using the unsubscribe link in each communication we send out which will opt you out of receiving marketing emails;
      • where you are a registered user of our Website, by using the “My Account” section on our Website and logging in using your username and password;
      • or by emailing us at sales@b2cretail.co.uk.
      • Please note that, even if you choose not to receive this marketing information, we may still use your personal information to provide you with important service information, including communications in relation to any orders you submit or products you have purchased.

      How long do we keep your personal information?

      We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information and our legal and regulatory obligations.

      Who do we share your personal information with?

      We never sell your personal information, and we never share it for anyone else’s marketing. We do share it with the companies that help us run our shop:

      • Payment providers – to take and, where necessary, refund your payment.
      • Couriers – Evri, DPD, Yodel, Royal Mail, Parcelforce and APC, so that your order can be delivered and returns can be collected.
      • Intuit Mailchimp – which sends our newsletter and stores the email address and IP address you sign up with. Mailchimp processes data in the United States under the UK Addendum to the Standard Contractual Clauses.
      • Google (Google Analytics and Google Ads) – where you have consented to analytics and advertising cookies. Google may process data outside the UK under the UK Addendum to the Standard Contractual Clauses.

      We may also disclose your personal information in the following circumstances:

      • We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks. We may also disclose personal information to the police and other law enforcement authorities in connection with the prevention and detection of crime.
      • We may pass personal information to our insurers in the event that a claim is made or could be made against us.
      • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply our Terms and Conditions of Sale and other agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety or those of our customers, employees or other third parties.
      • Please note that third party websites and applications are not under our control. When you click through to these websites or access these applications you leave the area controlled by us. We do not accept responsibility or liability for any issues arising in connection with the third party’s use of your data (including your personal information).

      Cookies and similar technologies

      We use cookies to make our website work, to remember what is in your basket, and – where you agree – to measure how the site is used and how our advertising performs. Essential cookies are always on because the shop cannot work without them. Analytics and advertising cookies, including Google Analytics and Google Ads, are only set if you accept them in our cookie banner.

      You can change your choice at any time through the cookie settings on our website, and you can delete or block cookies in your browser settings. Blocking essential cookies may stop parts of the shop from working.

      Your rights

      You have the right to ask us to:

      • Confirm what personal information we hold about you and provide you with a copy of that data.
      • Correct any personal information that is inaccurate.
      • Remove your personal information where there is no good reason for us to continue to hold that data.
      • Temporarily stop using your personal information if you are questioning our right to use that data and in other circumstances where that right is applicable.
      • Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty.
      • Stop using your personal information to send you marketing materials such as marketing emails and discounts.
      • Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see Our lawful bases for using your information, above).

      Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests. To make any of these requests, email sales@b2cretail.co.uk or call +44 7565 178760.

      We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.

      You also have the right to make a complaint to the Information Commissioner’s Office if you are not happy with how we have handled your personal information. You can contact the ICO at ico.org.uk or on 0303 123 1113.

      Protecting your personal information

      The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

      It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place.

      Last updated: 21 August 2026