Shipping & Delivery
Shipping Options
Standard Delivery
Get your order delivered in 2 working days.
Your order will be shipped via:
- Yodel 48 hours service (all parcels)
- Royal Mail 48h service. (0-2kg parcels)
Please only count working days as delivery days so Monday-Friday.
£2.99
Free Standard Delivery
Free delivery is offered on orders over £20, this would mean the item is either shipped via:
- Yodel 48 hours service (all parcels)
- Royal Mail 48h service. (0-2kg parcels)
Please only count working days as delivery days so Monday-Friday.
Free
Next Day Delivery
We provide an express next day delivery service shipped by DPD.
When an order is placed before 2:30 pm Monday-Thursday, your order should be with you the following day. Orders placed on Friday before 2:30pm will be delivered on Monday.
Exceptions
Unfortunately we are unable to provide this service for the following postcodes: AB31-56, BT (all), HS (all), IM (all), IV (all), KA27-28, KW (all), PA20-80, PH15-50, PO30-41, TR21-25, ZE (all).
£5.95
Saturday Delivery
We provide a Saturday delivery service shipped by DPD.
This applies to orders placed on Monday to Friday before 2:30pm. Orders placed after this time will not be eligible for Saturday delivery.
Exceptions
Unfortunately we are unable to provide this service for the following postcodes: AB31-56, BT (all), HS (all), IM (all), IV (all), KA27-28, KW (all), PA20-80, PH15-50, PO30-41, TR21-25, ZE (all).
£12.00
International Delivery
We offer delivery to Republic of Ireland, Southern Ireland and other countries such as Germany, France and Spain depending on the nature of the product.
Please contact us for quotation on the delivery charge and more information.
Dispatch time
We will dispatch your order on the DAY OF THE PURCHASE if your order is received and paid for by 2:30 PM (Monday-Friday). If your order is received over a weekend it will be dispatched the following Monday.
Pallet delivery
Some of our product require a pallet delivery due to the size, nature, and weight of the product. If this is required for your order you will be contacted directly via us to advise you of it. This type of delivery will increase delivery time.
Remote postcode delivery
Channel Islands, Isle of Man, Highlands & Islands of Scotland, & Northern Ireland are considered remote locations and as such, courier services typically take 48 hours but may take longer due to the distance required to travel. Some of our products will incur extra charges for the shipment to these destinations. (sent via Yodel)
Please note
Please be aware that we cannot guarantee delivery dates as the delivery itself is performed by a third-party courier either DPD, Yodel, ParcelForce or APC depending on the nature of product ordered. Whilst delivery failures can happen, due to mis-routing, damages or unforeseen weather disruptions it is very unlikely.
We do not ship on BANK HOLIDAYS which includes dates such as New Year’s Day, Good Friday, Easter Monday, Early May Bank Holiday, Christmas Day and Boxing Day.
Bio Ethanol
Bio-ethanol fuel in packs of 6 litres and over ships on a next-working-day service with APC. Because these orders are over £20, delivery is included in the price. Next-day service is not available to the excluded postcodes listed above.
Returns Policy
You can tell us within 14 days of the day your item was delivered that you wish to return it, and you then have a further 14 days to send it back. As long as the item is in the condition you received it, we will provide a full refund. We refund within 14 days of receiving the goods back, or of your proof of postage, whichever comes first. If an item is being returned for a change-of-mind reason, the return postage cost is covered by the customer; for damaged, incorrect or faulty goods we will arrange the return at no cost to you.
Returns are handled through Evri. Please contact us first at sales@b2cretail.co.uk or via our Contact page, so we can give you a return reference and confirm the most convenient and cheapest option for your parcel. You can then use the Parcel Returns Service button below to drop your parcel off at your nearest Evri ParcelShop, or arrange a collection from your address. Please keep your proof of postage until your refund has been processed.
If you have changed your mind and would prefer us to book a doorstep collection for you, we can arrange this with Parcelforce for £8.
Where to send your return
Jumping Bugzy Returns, B2C Retail Ltd, Unit 7d, Bealey Industrial Estate, Dumers Lane, Radcliffe, Manchester M26 2BD, United Kingdom.
Please include your return reference and order number inside the parcel.
1
Damaged, wrong or not working goods
Please contact us and we will arrange a collection or a drop-off service, whichever is more convenient for you.
For damaged, incorrect or faulty goods we cover the full cost of getting them back to us – you pay nothing. If you do not have a printer, we will book a collection where the driver brings the label with them.
2
Big bulky items
If for some reason you cannot return goods due to the size of them, please let us know. It is always better to ask us about returning delivery and postage price as we will have better rates on parcels and the return will cost you less money.
3
Items we cannot accept back
Goods made or cut to your specification, and sealed goods that are not suitable for return for hygiene reasons once the seal is broken.
This does not affect your rights if the goods are faulty, damaged or not what you ordered.