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You can return goods to us within 14 days from the day item was delivered to you. As long as an item is still in original condition, we accept returns and will provide a full refund. If item is being returned due to customer’s reason the returning postage price will have to be covered by the customer. We can send you information to our returns system.
This will be via Hermes local drop off (nearest point can be found on myhermes website) cost £2.85 can be paid directly via link using credit/debit card or collection from you address cost £3. To book your return please go to link below use account number 163683 and use B2C Retail Ltd as retailer name.
Damaged, wrong or not working goods
Please contact us and we will arrange a collection or drop off service convenient for you.
If you do not have printer, we can book PARCELFORCE for you, this will be collection from your address and the driver will bring their own label with them. This service will cost £8.
Big bulky items
If for some reason you cannot return goods due to the size of them, please let us know. It is always better to ask us about returning delivery and postage price as we will have better rates on parcels and the return will cost you less money.