Terms & Conditions for Pro Whip Supplies
By purchasing our products you are agreeing to accept the terms & conditions of our store.
Please see below our full terms & conditions:
1. Please read our
Terms & Conditions before purchasing any products from us.
2. Please read all
of the Product Description before purchasing, as this can include key
information about the product you are purchasing.
3. If a parcel
ordered from us is missing, you will need to contact the courier with a
tracking number to search for this.
4. We are not
liable for a courier mishandling or damaging goods, however, we can open an
investigation on your behalf with the courier.
5. Our company is
based in the UK, meaning British Bank Holidays will cause delivery times to
vary slightly from any days off due to these.
6. Our delivery
cut-off times are at 2:30pm
Pressurised Gas
1. All purchases of
pressurised gas, CO2 (Carbon Dioxide) or N2O (Nitrous Oxide), MUST be made by
persons at the age of 18 and over.
2. If you are
buying a product/s as a gift – the recipient must also be over 18 years old.
3. If our couriers
are in any doubt about the age of the recipient on delivery, they will request
some form of ID.
4. If the person
receiving the order is unable to produce appropriate ID, unfortunately our
couriers will be unable to leave the products.
5. We reserve the
right to refuse sale to any University Accommodation addresses or Student
Housing.
6. We DO NOT ship
pressurised gas or dispensers to the Channel Islands (Jersey Guernsey).
7. By purchasing
our pressurised gas, you are confirming that these will not be travelling via
Air or in an Aeroplane, as this is illegal.
8. You confirm that
these items will not be re-sold, unless we have been made aware of a business.
9. You confirm that
you are the named purchaser and at least 18 years of age, and understand that
you will be committing an offence if you provide false information to us.
10. You confirm
that you do not propose to misuse the Goods or to supply the Goods to anyone
you believe may be under 18 years of age, or may misuse the Goods.
11. We reserve the
right to refuse to sell our Goods to any person who we suspect may misuse them.
12. We reserve the
right to refuse to sell our Goods to any person who we suspect may supply the
Goods to persons under 18, or to persons who may misuse the Goods.
13. We reserve the
right to refuse to sell or to limit the number of Goods sold to any person.
14. You confirm you
are aware of the HAZARDOUS nature of Nitrous Oxide and not interfere with the
packaging to obscure safety information and will take all necessary measures
with regard to storage and transportation of the cartridges.
15. You confirm
that you do not intend to misuse the Goods for their psychoactive effects, or
supply the Goods to anyone who you believe (i) may be under 18 years of age, or
(ii) may misuse the goods for their psychoactive effects.
Delivery
1. Please make sure
you enter your delivery address correctly as we are NOT able to change this
once your order has been placed, due to eBay rules.
2. Once your item
has been dispatched we will send you a tracking number through eBay for the
courier delivery.
3. Express 24 hour
courier services are for UK Mainland addresses only. Delivery to Highlands
& Islands, Northern Ireland and Europe will take longer and will cost more.
If your postcode is shown in the list below please contact us straight away as
you will need to pay additional delivery before we can send your parcel.
4. IMPORTANT –
Royal Mail 48 hour tracking service (also known as CRL) is NOT a guaranteed 48
hour service, this is recognised by the eBay team and any delays that can
rarely occur is not our jurisdiction.
5. The additional
delivery cost will vary depending on the post code. If you live in Ireland,
please select the standard international delivery option.
6. You are
responsible to be available for the delivery time to receive your parcel.
7. We accept no
liability for a successfully completed delivery that you do not take possession
of. We are delivering to an address NOT an individual. If you asked for the
goods to be left safe and they are not there we or the courier accept no
responsibility for the theft. If our courier logs a consignment as having been
delivered and it is not there you must assume it has been stolen. In these
cases we will provide you all the help we can, but it is up to you to contact
and deal with the Police.
8. It is your
responsibility to make sure the members of the household or address that the
delivery is going to are trustworthy and will not take the parcel.
9. If there is not
a person at the delivery address, you are responsible to collect the parcel
from a collection depot, if this is where your parcel is being held.
10. We are not
responsible for natural disasters, extreme conditions and courier delays, that
make the delivery of a parcel late.
11. We DO NOT ship
pressurised gas or dispensers to the Channel Islands (Jersey, Guernsey).
12. Delivery
requests that are made are not guaranteed.
13. Delivery
requests void a products warranty.
14. UK Postcodes
NOT included as UK Mainland.
AB // IV // HS // KA27-28 // KW // PA20-49 // PA60-78
// PH17-26 // PH30-44 //
PH49-50 // PO30-41 // ZE // BT //
IM // TR21-25
.
Returns:
1. All returns must
be authorised prior to return, this can be arranged via requesting a return
authorisation through the eBay Messaging System. Please do not rely on external
mail.
2. Once authorised
return the merchandise within a 30 day time frame from our purchase date.
3. PLEASE NOTE –
Any item sent and stamped after the 30-day period has expired will be refused.
4. Should your
order arrive damage or receive an incorrect product, we require photographic
evidence of this and how it arrived to you, in order to handle the return.
Without photographic evidence, we cannot guarantee an immediate solution and we
cannot rectify an incorrect order without this.
5. Include the item
and all accessories in the original (unused) condition, in which the item was
received, and enclose details of your eBay User Id and Item Number.
6. Please ensure
that the package has a tracking number, should it become mislaid in the post,
which can occur from time-to-time.
7. If you receive
Goods which do not match those that you ordered, you should contact Us within
14 calendar days to arrange collection and return. You will be given the option
to have the Goods replaced with those ordered (if available) or to be refunded
through the payment method used by you when purchasing the Goods, once returned
back to us.
8. If Goods are
damaged in transit and the damage is apparent on delivery, you should sign any
applicable delivery note to the effect that the Goods have been damaged. We
would need to be notified within 48 working-day hours with images of evidence,
in order to start an investigation.
9. If any Goods you
have purchased have faults when they are delivered to you, you should contact
Us within 14 calendar days to arrange collection and return.
10. If you are a
consumer based within the European Union, you have a statutory right to a
‘cooling off’ period. This period begins once your order is complete and ends
14 calendar days after the Goods have been delivered to you.
Payments
1. PayPal is our
preferred method of payment, since it ensures quick delivery of the
merchandise. However, please note that we will post to the address provided
with your PayPal payment. Once your order has been made we CANNOT change the
address for insurance reasons.
Warranty
1. We offer a 30
day return policy on all unused and undamaged items. The item will need to be
returned to us for inspection for which a refund will be offered to all
returned undamaged goods (unless deemed faulty by the manufacturer for which
then damaged/faulty goods would be accepted) excluding the original postage
costs unless the item is faulty. The order will not be refunded until the
product has been inspected, these must be returned in the state it was sent in.
2. Simply request
the return the purchased item within 30 days for a full refund. We are
confident that you will not wish to return our item as every care has been
taken to ensure the item arrives exactly in line with our own high
expectations. However, for peace of mind we have a 30 day money back facility.
3. The warranty
does not cover user error, water damage or breaking any products.
4. Delivery
requests void a products warranty.
Refunds
Please contact us if you wish to return any items BEFORE you
return them, as returning them without prior knowledge will only lengthen the
refund process.
1. Refunds will
only be given on two main occasions:
a. If the item
has been returned back to us and been looked at.
b. If an
investigation has been opened with the courier for any missing or damaged Goods
and has come back in your favour
International Customers
1. If Goods are
being ordered from outside the United Kingdom, import duties and taxes may be
incurred once your Goods reach their destination. We are not responsible for
these charges and We undertake to make no calculations or estimates in this
regard. If you are buying internationally, you are advised to contact your
local customs authorities for further details on costs and procedures. As the
purchaser of the Goods, you will also be the importer of record and as such
should ensure that your purchase is in full compliance with the laws of the
country into which the Goods are being imported. Please be aware that Goods may
be inspected on arrival at port for customs purposes and that We cannot
guarantee that the packaging of your Goods will be free of signs of tampering.
Please also be aware that United Kingdom consumer protection laws may not
apply.
2. You are
responsible for ensuring that you are available at the delivery address you
have given us. If our delivery company is unable to make the delivery they will
return the consignment to us. The cost of international returns is more than
twice the cost of dispatch – and we will be forced to pass this cost onto you
when the consignment arrives back to us.
3. Please see Our
Delivery Policy which is incorporated into these Terms and Conditions by this
reference. To view the Delivery Policy please go to the Advice Centre on our
website.
